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9 Signs Your Business Needs a Better Custom Apparel Supplier

May 2, 2025

Your brand isn’t just a logo. It’s a story, a reputation, and an experience—and custom apparel is one of the most tangible ways to express it. But if your current merch supplier is holding you back with missed deadlines, poor communication, or subpar quality, you’re doing your brand a disservice.

Great merch should amplify your brand, not dilute it. It should look sharp, feel great, and get to your customers or team members without a hitch. If that hasn’t been your experience, you’re not alone. And you don’t have to settle.

Here are 9 signs that it might be time to break up with your current apparel supplier—and what to look for in a partner who can actually deliver.

1. You’re Constantly Dealing with Delays (And Excuses)

If waiting weeks for a simple reorder has become your norm, something’s wrong. Delays throw off launch calendars, affect inventory for pop-ups and events, and ultimately make your brand look disorganized. And when the same supplier keeps blaming "supply chain issues" or "machine backups" with no proactive updates? That’s not just a bad day—it’s a broken system.

The right partner doesn't just manage time—they respect yours. They help you plan merch runs in advance, offer realistic turnaround windows, and most importantly, communicate clearly when anything shifts. They also have backup plans when a garment is out of stock and can guide you to reliable alternatives without derailing your timeline.

It’s simple: if you’re constantly chasing your supplier to find out when your order is shipping—or whether it even started—it’s time for a change.

2. Your Prints Look Off (Or Fall Apart After One Wash)

You don’t just want your merch to look good on Day One. You want it to look good after Day Ten—and beyond. But if you’ve ever unboxed a shipment and immediately spotted off-center prints, uneven ink saturation, or designs that already look cracked and tired, then you know how frustrating it can be to receive something that feels “off.”

Low-quality prints don’t just disappoint customers—they damage your reputation. Your audience expects every part of your brand experience to reflect the care and professionalism you put into it. If your merch looks sloppy, customers may assume the same about your product or service.

Common print quality red flags:

  • Cracked or peeling ink after one wash

  • Misaligned designs across sizes

  • Ink bleeding into the garment or off the seams

  • Overly stiff plastisol prints that don’t breathe

  • Dull or faded colors that don’t match your mockup

On the flip side, a reliable merch partner will guide you toward the right ink for your garment, ensure alignment across sizes, and test for durability before production ever begins. They won’t just take your file and hit print—they’ll make sure it translates from screen to shirt flawlessly.

3. You’re Getting Zero Help with Merch Strategy

Even if you have an in-house designer or marketing team, it’s incredibly valuable to work with a supplier who understands merch as a business tool, not just a piece of apparel.

A strategic partner won’t just ask, “What do you want to print?”.



They’ll ask questions like:

  • “Who’s your audience for this drop?”

  • “What’s the price point you're aiming for?”

  • “Will this item be sold online, at events, or both?”

  • “Do you want this to feel like limited-edition merch or a core product?”

  • “Is this a standalone item or part of a larger launch?”



This level of engagement turns a basic merch order into a branded experience that feels intentional, on-trend, and profitable.

Here’s what a good merch strategy partner can help you with:

  • Recommending on-trend fits and colorways your audience will actually wear

  • Highlighting eco-conscious or elevated options that fit your brand values

  • Advising on specialty print techniques like puff ink, metallics, or embroidery

  • Building out bundled kits or collection drops to increase order value

  • Helping you forecast inventory based on expected sales, not guesswork

If your current supplier just takes orders and offers no input beyond the invoice, you’re missing out on one of the best parts of working with a true partner.

4. They Don’t Offer Fulfillment or Inventory Support

Your merch is printed—great. Now what?

If your current supplier washes their hands once the boxes leave their press, you're left handling the mess: tracking down shipping labels, repacking products for multiple locations, and managing inventory on spreadsheets that never seem up to date. That’s not sustainable, especially if you're scaling or running drops frequently.

A well-rounded apparel partner helps you handle every step of the process after print, including:

  • Warehousing your inventory for future drops or restocks

  • Pre-packing and labeling items for retail or event distribution

  • Drop-shipping directly to customers or staff

  • Integrating with platforms like Shopify for seamless fulfillment

  • Tracking inventory so you’re never surprised when a product sells out


When fulfillment is part of the service, your launches become easier, your team breathes easier, and your merch gets into hands faster—with fewer errors and headaches.

5. Communication Is a Struggle Every. Single. Time.

Merch should be exciting—not nerve-wracking.

If every project feels like you’re stuck in a loop of “just checking in” emails, missed details, and confusing quotes, then your supplier isn’t keeping up. Poor communication slows down timelines, creates misprints, and makes your team question whether the next order will go right.

A responsive partner will:

  • Confirm details early so nothing slips through the cracks

  • Follow up proactively with proof approvals, timelines, and shipping info

  • Be transparent about stock changes or production delays

  • Offer one point of contact so you’re not bouncing between departments



When communication is dialed in, everything else runs smoother—from your designs to your delivery.

6. You’re Limited to One Product Type or Process

Today’s audiences expect variety, quality, and something that feels made just for them. If your supplier only prints tees—or worse, only offers one kind of tee—you’re losing creative and commercial opportunities.

A strong partner helps you explore:

  • Expanded apparel offerings: crewnecks, joggers, oversized fits, workwear, aprons

  • Specialty print techniques: puff, metallics, glow-in-the-dark, vintage washes

  • Embroidery and finishing: caps, polos, woven labels, sleeve patches

  • Custom dyeing, garment washing, or pigment blending

  • Eco-conscious materials and low-impact print methods

With the right vendor, you don’t just replicate what you did last season—you evolve your merch to match where your brand is going next.

7. Your Team Dreads Every Merch Project

Let’s be honest: if the phrase “time to order merch” gets groans in your office, that’s a problem. When processes are broken or clunky, your team spends more time fixing mistakes than doing the creative work they actually enjoy.

The typical pain points?

  • Unclear steps and approval timelines

  • Lack of visibility into where things are in production

  • Last-minute design tweaks not being caught

  • Surprise fees or shipping mix-ups

  • Having to drop everything to solve a fulfillment issue



A reliable supplier brings structure and clarity to every step, so your team can focus on launching great products—not putting out fires.

8. Your Apparel Doesn’t Match Where Your Brand Is Headed

Maybe your branding’s evolved. Maybe you’ve refined your audience. Or maybe your price point has shifted—and you want your merch to reflect that. If your supplier is still pitching basic tees in limited colors and boxy cuts, they’re not keeping up.

Your apparel should evolve as your brand does.

A future-ready supplier helps you:

  • Experiment with elevated blanks and finer materials

  • Offer seasonal drops that match your color palette or campaign themes

  • Match your merch to your message—whether you’re all about sustainability, streetwear, or premium quality

  • Stand out in an oversaturated market with better design and packaging support


Good merch isn’t just wearable—it’s memorable. And when it feels aligned with your audience, it moves faster and leaves a lasting impression.

9. You’re Missing Out on Opportunities to Scale

Growth is a good problem to have—unless your merch partner can’t keep up.

When your business is launching more drops, increasing quantities, or adding new SKUs, your supplier needs to be ready to go with you—not hold you back. That means infrastructure, systems, and scalability that don’t fall apart under pressure.

You need a partner who can:

  • Handle high-volume orders and growing SKUs

  • Scale fulfillment across multiple regions or retail channels

  • Help you plan product calendars and reorder lead times

  • Provide insights into what’s moving and what’s not

  • Support special initiatives like influencer mailers or limited pre-orders



Your merch should feel like a revenue-generating arm of your business, not a constant operational burden. A scalable supplier helps turn your merchandise into a long-term growth strategy—not a one-off project.

About Superior Ink

Superior Ink is a screen printing, embroidery, and fulfillment studio based in Denver, Colorado. We help brands—from lean startups to national names—create merch that feels aligned, exciting, and built to perform.

Here’s what we do best:

  • Print quality that lasts: from sustainable water-based inks to premium blanks

  • Creative strategy support: so your drops feel intentional and on-brand

  • Custom finishing & packaging: for products that pop on the shelf or at events

  • Full-service fulfillment: with Shopify integration and direct-to-customer shipping

  • Brand partnership: so you always have a merch team in your corner



When you work with us, you don’t get a basic print vendor—you get a collaborative merch partner who’s ready to grow with you.

Let’s Make Your Merch Work Harder

If you’ve been nodding along to this blog, it’s probably time to level up. Don’t let unreliable vendors, low-quality prints, or missed opportunities hold you back.

Let’s build merch that actually supports your brand—and makes you excited to hit “launch.”

Contact Superior Ink today and let’s build something better.

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