Superior Ink accepts cash, checks, credit/debit cards, and bank transfers. Bank transfers are strongly encouraged for orders over $1,000.00. If you choose to pay by check, you will incur a $100 fee if the check is returned. Payment is due following quote and mockup approval and prior to garment ordering, unless other terms have been agreed upon.
For customers on net terms, if payment is not made within the allotted time, an additional financing charge will apply. Invoices not paid within 30 days of project completion will be subject to an 8% charge and 15% after 60 days. Projects unpaid after 90 days are subject to legal action.
Typical turnaround time is 10-15 business days after you have approved the quote and mockup and submitted payment. If you choose to pay by check, the turnaround time begins when the check is processed. Some finishing and fulfillment services will add additional time to our standard turnaround, as well as larger orders. The standard turnaround does not include ship time for finished goods or holidays. If you do not request a firm deadline until after you’ve paid for your order, we may not be able to accommodate your request or your order may incur a rush fee. Weather delays, vendor shipping delays, etc. may also add additional time and are not factored into the standard turnaround. Our turnaround is subject to change during our busy seasons and could be as long as one month out. We will give you an accurate turnaround once you submit an order and we will keep you updated if any delays occur.
If a firm deadline is required, please let us know prior to quote/mockup approval and payment so we can schedule appropriately. Rush fees apply to orders outside of our standard turnaround and are based on order volume and requested deadline. This fee will be included on your quote. Failure to inform us of a firm deadline prior to order confirmation and payment may result in additional fees and the inability to meet your deadline. Due to possible spoilage and/or manufacturer defects, exact quantities are not guaranteed on rush orders.
Whether or not the customer likes the garment they choose is the sole responsibility of the customer. Our hope is that our customers do the appropriate research on garments before placing an order. Our project managers are here to help you during this process. If you’re worried about color/fit/material, we highly suggest ordering samples of blank garments before placing your order. We will invoice you for the cost of the blank garment prior to providing these samples. While we do guarantee our print quality, we cannot guarantee you’ll be happy with your choice of garment unless you’ve ordered samples or researched the garment. Customers are more than welcome to come to our showroom to view samples. Keep in mind, our showroom is a very small selection of the garments we’re able to order from our vendors.
Superior Ink is not responsible for items that are out of stock or discontinued. We do our best not to quote you for items that are out of stock. If we run into inventory issues after you’ve finalized your order and submitted payment, we can provide you with a list of comparable garments, put your order on hold until the item is restocked, or remove the item from your invoice completely. If you choose to wait for the item to be restocked, we cannot guarantee the initial turnaround time regardless of the vendors estimated restock date.
Superior Ink is not responsible for mistakes or defects caused by the manufacturer or distributor. This includes but is not limited to: mislabeled sizes, differing dye lots, garment defects, stitching errors, holes, ripped seams, etc. Manufacturer defects fall under our allowed spoilage rate for most orders. If you require exact quantities, we recommend ordering at least one additional of each size.
Customer Supplied Garments
For customers who choose to supply their own garments, we require a detailed list of the garments including style number, material content, color(s), and quantities of each size. We may be unable to print on certain garments based on material content or construction, so it’s important we have this information as soon as possible. When printing on customer supplied goods, we require a 3% spoilage allowance or a minimum of 1 item per design per garment color, with no penalty to us. We recommend providing additional garments in each size, style, and/or color in the event of spoilage. Exact quantities are not guaranteed unless additional garments are provided. We require quote/mockup approval and payment prior to dropping off or shipping us any customer supplied garments. Superior Ink is not responsible for missing garments if your order is dropped off prior to approvals and payment.
Any changes requested after payment has been submitted is subject to a fee, unless these changes are due to inventory issues. Any changes to your order following payment will likely delay your order even if you paid a rush fee and/or requested a firm deadline. It is imperative you do not place an order until you have finalized the details. Once payment is submitted and the project is scheduled, we start working on different aspects of the job right away and changes become costly and time consuming. If changes require us to return items that were already ordered, the customer is responsible for all shipping and restocking fees charged by the vendor.
In the event you need to cancel your order, refunds will be based on the status of the order and may be subject to penalties, screen fees, and/or shipping and restocking charges. If the order has already been completed or the garments have been altered in any way from their original form, we are unable to provide a refund of any kind. If you are issued a refund, please allow 5-7 days for your refund to be processed.
All art must be submitted in vector format, preferably at 300dpi resolution or higher and sized to your desired print size and text must be converted to outlines or artwork expanded. Other acceptable formats are EPS, PSD, AI, and PDF. Printing can only be as good as the artwork provided. Superior Ink is not responsible for low quality art files, misspelling, errors, or issues in the art files the customer provides. We do our best to catch errors, but it is not a guarantee. If it is in the art file you provided and the digital mockup is approved, that is what we print. By submitting artwork to us, you authorize that it is not copyrighted by any third party. In the event that you have not checked if the artwork is copyrighted, you agree to pay in full for all liability, damages, and attorney fees that may be incurred in any legal action connected with copyright infringement involving the submitted artwork provided and approved by you. In most cases, art separations are covered by us. In the event the artwork is outside of our ability and requires outsourcing, separations are subject to a fee.
Prior to garment ordering and production, we require customer approval of digital mockups. Your order will not be scheduled and turnaround does not start until mocks have been approved and payment has been submitted. The mockup must be thoroughly checked by the customer for spelling, colors, placement, and size specifications of the design. It is imperative to look over every detail of the mockup, as this is production’s guide for printing your order. The mockup you approve is what we print. Superior Ink is not responsible for corrections requested after the mockup has already been approved. Any modifications requested after approval will result in production delays and could incur additional fees. Digital mockups may vary slightly from the physical product.
We load your garments on the press according to the approved digital mockup and we do our best to get the exact same placement of your design on every garment. Since there is still a human element involved with screen printing and garment construction, we are not liable for print placement with less than a ¼” variance. We will not offer refunds or reprints on designs with a ¼” variance in the design placement. As garments go up in size, it’s industry standard to drop the design ¼” per size. Unless you specify an exact placement, we will use our best judgement.
Non-Standard Print Locations
Due to the inconsistencies with non-standard print locations, Superior Ink does not print over hems, seams, or zippers. Pocket prints are on a case by case basis. Although hoodies are a standard garment, due to the additional labor that goes into printing fleece, we charge a $1.00 fee per fleece garment per print location.
We use the same set of screens per design ordered; meaning, the graphic will print the exact same size on all garments no matter the size of the garment we are printing on. If you would like to have different screen sizes made for different garment sizes, please let us know at the beginning of the order process. Although we don’t charge screen fees for standard orders, if you do request a different size design for different size garments, there is a $20.00 fee per additional screen (each color in the design requires a different screen).
All colors in a design will be matched to the closest ink color we have in stock.We recommend providing a physical sample for guaranteed accuracy if you’re wanting to match prints you’ve had done in the past. Pantone color matching is available for an additional $10.00 fee per color for discharge and water-based ink. Keep in mind, discharge and water-based inks work best on 100% cotton garments. Due to the inconsistent nature of these printing methods, Superior Ink is not responsible for minor inconsistencies found in the print color and will not issue refunds or reprints. It’s difficult to match exact Pantone colors when using discharge, but we try our best to get as close as possible. If you prefer this method of printing, understand there may be a small percentage of minor variance. Discharge printing methods or garments with synthetic fiber content may yield variations in the final print as these factors sometimes alter the ink color after printing and curing. If you have any concerns regarding inconsistencies, we would be happy to explore options to ensure you get the end results you’re looking for.
Please provide a phone number that’s able to receive photos. When your project is set up on press we will send you press proofs for final approval. We require a response within 10 minutes of us sending the message. After 10 minutes we reserve the right to run the order without approval or charge an additional fee to set it up again at a later date.
All items will be folded and boxed in stacks of 4, 6, or 12 depending on the garment type. Please see the price list for finishings such as individual folding, bagging, tagging, etc. Let us know if your order requires specific folding, boxing, or finishings before we print and box your order. Additional charges may apply if your request is submitted after your order has already been completed and boxed.
We can ship your completed order via UPS and freight. Please let us know as soon as possible if your order requires shipping upon completion so we can factor this into your quote. Shipping time is not included in turnaround time. Once the shipment is handed over to the carrier, we cannot guarantee exact delivery dates. Superior Ink is not responsible for shipping delays caused by weather or the shipping company.
We can split your order and ship to multiple locations for an applicable fee. Please let us know if your order requires split shipping before we print and box your order. Additional charges may apply if your request is submitted after your order has already been completed and boxed.
We do our best to check every garment before it is boxed, but there are times when things are missed. It is your responsibility as the customer to double check quantities and quality as soon as you receive your order. If you find that something is incorrect, please notify us within 72 hours of receiving your order. Once notified, we will do our best to take care of the issue in a timely manner. In the event we reprint your order, you are required to return the misprints/spoilage. Superior Ink is not responsible for errors with your order if notified after 72 hours. Superior Ink is also not responsible for any lost income, customers, and/or contracts if defective garments are sent out to your end customer. While our team does check the quality of each garment, the final quality check is the customer’s responsibility.
We do our best to minimize misprints and spoilage, but since we’re only human, it does happen from time to time. We hold ourselves to a 2% spoilage allowance per design. Superior Ink reserves the right to decline credits, refunds, and reprints under the spoilage allowance. In the event that Superior Ink makes an error in printing your shirts over the allowed spoilage, we will either provide a credit, refund, or reprint the misprinted garments for you. This includes errors such as printed the wrong art, printed the wrong location, printed the wrong garments, screen came out of registration, bad dye lot, etc. Since misprints can happen, we encourage you to order extra garments if you need exact quantities. Due to the nature of the screen printing process, we are unable to set up screens just to print a single shirt.
Returns and Refunds
Superior Ink does not accept returns of printed garments if the quote and mockup have been approved and we’ve printed your order exactly as specified. If you choose to cancel your order, refunds will be based on the status of the order and may be subject to penalties, screen fees, and/or shipping and restocking fees. If the order has already been completed or the garments have been altered in any way from their original form, we are unable to provide a refund of any kind. If your full order has been misprinted, we will provide a credit, refund, or reprint your order upon request after you return the misprints.
If you require precise measurements of artwork, Pantone color matching, or press checks, this must be communicated prior to quote and mockup approval. It is the customer’s responsibility to make sure these requests are communicated to the project manager working on the order.
We prioritize high-quality printing and good relationships with our customers. We reserve the right to refuse an order for any reason to ensure we can continue providing quality prints and service.
We do our best to ensure accuracy with every order and make sure your prints not only exceed expectations but our customer service is a positive and welcoming experience. If you have any questions or concerns regarding print quality or order accuracy, we ask that you reach out to us within 72 hours of receiving your order. We will do everything within reason to ensure your project meets your expectations. Please reach out with any questions, inquiries, or concerns at any point before, during, or after your project.
Superior Ink operates Monday-Friday 9am-5pm in the winter and 8am-4pm in the summer. We reserve the right to modify daily hours of operation without notice.
Superior Ink is closed on the following holidays. These days will not be considered operational business days and will not count towards turnaround time. Superior Ink reserves the right to close any other days throughout the year for any reason without notice.
*New Year's Eve
*New Year's Day
**The above terms and conditions apply to both screen printing and embroidery services. Terms, conditions, and prices are subject to change without notice.**